Contact Us About Online Gambling Editorial Content
Punter Guide AU is an independent editorial project covering online gambling for Australian readers. We keep this page short on purpose: one email address, one team, and a clear picture of what belongs in your inbox — and what doesn’t.
How to Reach Us
The only official contact channel for this site is email:
There are no phone lines, physical offices or social media accounts operated by our team. If someone contacts you claiming to represent Punter Guide AU through any other channel, treat it as impersonation and ignore it.
What We Handle
We read every message that comes in and aim to reply within a few business days. Write to us about:
- Corrections — spotted a factual error, outdated bonus term, licence number or broken link in one of our reviews or guides? Send us the page URL and what’s wrong. We take corrections seriously and fix verified errors promptly.
- Editorial questions — queries about how we review operators, how our ratings are built, or why a particular brand appears (or doesn’t appear) in our lists.
- Partnerships and advertising — commercial enquiries, including a short outline of what you’re proposing. We decline to work with operators we cannot verify, so include licence details where relevant.
One Important Note on Licensing
If you’re writing to ask whether a specific casino is legitimate, don’t rely on badges in a site footer. Australian readers can verify an operator’s licence number against the regulator’s public register, and should treat mismatched or expired numbers as a red flag. If you believe an operator is unlicensed, report it to your state or territory regulator — we can’t take those complaints on your behalf, but we do consider documented reports in our editorial decisions. If you’re already in a dispute with an offshore casino, keep screenshots, reference numbers and timestamps of every transaction and conversation: they’re often the only leverage you’ll have, since offshore operators sit outside Australian consumer-law recourse, ombudsman access and court jurisdiction.
Not the Right Place for Gambling Problems
If your message is about gambling harm or a possible gambling problem, this is not where to send it. We are an editorial team, not a support service, and we are not equipped to help in a crisis.
For support and self-exclusion information, please see our Responsible Gambling page. Australian residents can register with BetStop, the National Self-Exclusion Register, which blocks licensed gambling services — though be aware it does not cover offshore casinos and will not close or prevent offshore accounts.
A Final Word
We can’t recover funds, mediate disputes with casinos, or reverse transactions — PayID transfers and crypto payments, in particular, cannot be reversed, and from 1 January 2027 banks and payment providers may block transactions to offshore gambling operators altogether.
For everything else: [email protected]. We look forward to hearing from you.
Last updated: 7 October 2026